Frequently Asked Questions

1. How do I view my pictures for ordering?

Click on the sign in tab on the right side of your screen. Enter your first name and the password that was provided to you. Click on the gallery tab and find your album to start ordering! If you lost your password send an email to krissi_lea@hotmail.com for a new password request.

2. When will my pictures be online?

Your proofs will be online for viewing and ordering anywhere between one week and one month. It will depend on how many pictures were taken. Each image is digitally enhanced before being submitted into your album.

3. How long will my online album be posted to order prints & products?

Your online album will be posted for 30 days. After 30 days there is a $20 reposting fee.

4. What kind of payment methods do you accept?

I accept credit/debit card payments through PayPal. You DO NOT need to have a PayPal account for this. This service is used through PayPal for security reasons.

5. When will I receive my prints?

Once your payment is received you will receive your prints in approximately 2 weeks. Photo gifts may take longer.

6. Can I make any changes to a picture when I order?

Yes! For example, if a picture is shown in color and you want it in black and white, just type that in the COMMENTS box (You will see it once you click View Cart). You won?t be able to see the changes online, but your order will arrive as requested! Same with any other changes you may want including text.

7. Do you offer high or low resolution photos on a CD?

Yes, a DVD containing all of the edited images in high resolution is available for ordering. You will also receive the copyrights to your photos which will allow you to print at any lab you choose.

8. How do I reserve a date for a photo shoot?

To reserve a picture date, half of the chosen photo package is due upon request plus gas mileage. The remaining balance is due before the proofs will be submitted online.

 

 

 

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